Storage Manor Park Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Manor Park provides storage and related removal services to individual and business customers in the United Kingdom. By making a booking, using our storage facilities, or engaging our removal or associated services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, company, or organisation that makes a booking with Storage Manor Park or uses our services.
We, us, our means Storage Manor Park.
Services means any storage, removal, loading, unloading, packing, handling, transportation, or related services provided by us.
Goods means all items, effects, or property that are stored with us or handled, moved, or transported by us.
Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions and any written confirmation we issue.
2. Scope of Services
We provide storage services, including short and long term storage units and spaces, together with related removal and handling services. Availability of services may vary and is subject to capacity, operational constraints, and safety considerations. Any time estimates or dates for collection, delivery, or access are given in good faith but are not guaranteed unless expressly agreed as a written guarantee.
3. Booking Process
3.1 You may request a quotation for our services by providing accurate information about your storage needs, location, volume of goods, access conditions, and any special requirements. Quotations are based on the information you supply and may be revised if the information is incomplete or inaccurate.
3.2 A booking is not confirmed until we have issued a written booking confirmation or other written acceptance of your order. We may decline a booking at our discretion, for example where there is insufficient capacity, safety concerns, or non compliance with these Terms and Conditions.
3.3 It is your responsibility to provide full and accurate details when booking, including but not limited to dates, addresses, contact details, list of goods where requested, and any items requiring special handling. If circumstances change, you must inform us as soon as reasonably possible so we can assess whether we can accommodate the change.
3.4 If, upon arrival, the actual nature or volume of the goods, access conditions, or other key details differ significantly from those described at the time of booking, we may adjust the charges, change the service, or refuse to carry out part or all of the services. In such cases, you may still be liable for reasonable charges already incurred or committed.
4. Estimates and Charges
4.1 Any estimate or quotation we provide is based on the information supplied by you and the services requested. Unless expressly stated as a fixed price, estimates are not binding and may be adjusted if additional services are required or if the scope of work changes.
4.2 Our charges may include, but are not limited to, storage fees, removal and transportation fees, packing or handling charges, access fees, and other ancillary costs such as congestion or parking charges where applicable.
4.3 We reserve the right to apply additional charges where, for example, access is delayed due to circumstances outside our control, waiting time arises, extra labour is required, or the volume or nature of the goods exceeds that originally agreed.
5. Payments
5.1 Unless otherwise agreed in writing, payment for storage and removal services is due in advance or at the time specified in our booking confirmation or invoice. We may require a deposit or full prepayment before commencing any services.
5.2 Storage charges are normally payable in advance for the agreed billing period. If the storage period is extended, you remain responsible for ongoing charges until the goods are removed and the account is settled.
5.3 If payment is not received by the due date, we may, at our discretion, charge interest on overdue amounts, suspend access to the storage facility, withhold delivery of goods, or suspend further services until full payment, including any applicable interest or charges, is received.
5.4 In the event of persistent non payment, we may exercise a lien over the goods in storage and, after giving reasonable notice, may arrange for the sale or disposal of some or all of the goods to recover unpaid charges and associated costs. Any surplus proceeds, after deduction of our charges and reasonable costs, will be held for you.
6. Cancellations and Changes
6.1 You may cancel or amend a booking by giving us written notice. The amount of notice required and any applicable cancellation charges may vary depending on the nature of the service and will be specified in our booking confirmation, where relevant.
6.2 Where you cancel a removal or related service at short notice, we may charge a reasonable cancellation fee to cover costs we have incurred or committed to incur, including staff allocation, vehicle scheduling, and administrative expenses.
6.3 If you do not provide the agreed access or are not available at the specified time without prior notice, we may treat this as a late cancellation and charge accordingly. Additional charges may also apply if we need to return on a different date or time.
6.4 We may cancel or postpone a booking where we are unable to perform the services due to events outside our reasonable control, such as severe weather, accidents, road closures, industrial action, or safety concerns. In such cases, we will seek to rearrange the service at a mutually convenient time, and our liability will be limited as set out in these Terms and Conditions.
7. Your Responsibilities
7.1 You are responsible for ensuring that your goods are properly and securely packed, where packing is not included in the services. Fragile or delicate items must be adequately protected. We will not be liable for damage caused by insufficient or improper packing unless we have agreed to provide packing services and have failed to exercise reasonable care.
7.2 You must ensure that access is safe and suitable for the removal team and any vehicles, including clearance of driveways, stairways, and corridors. You must also secure any necessary permissions or permits for parking, loading, or unloading, unless we have agreed to arrange this as part of the service.
7.3 You must not store or request us to move any items that are prohibited under these Terms and Conditions or by law, including hazardous materials, illegal goods, perishable items, or waste. You must inform us in advance of any items requiring special handling or that present particular risks.
7.4 You are responsible for ensuring that goods are insured to a level you consider appropriate. Our liability is limited as set out in these Terms and Conditions and may not cover the full value of your goods.
8. Prohibited and Restricted Items
8.1 You must not store or include in any removal the following types of goods.
Explosives, firearms, weapons, ammunition, or any items of a dangerous nature.
Flammable, corrosive, toxic, or hazardous materials, including gas cylinders, paints, solvents, chemicals, or fuel.
Perishable or biodegradable goods, including food that may decay or attract pests.
Illegal items or items obtained unlawfully.
Waste, including household refuse, construction debris, or any items destined for disposal rather than storage.
8.2 If such items are found in your goods or in storage, we may remove, dispose of, or treat them as necessary for safety and legal compliance. You will be responsible for any resulting costs, fines, or damages.
9. Waste Regulations and Disposal
9.1 We comply with applicable waste and environmental regulations. We are not a waste disposal facility and will not accept goods that are intended solely for disposal or that fall within regulated waste categories unless separately agreed in writing.
9.2 You must not leave, abandon, or dump waste or unwanted items on our premises or in common areas. Any unauthorised waste left in or around storage units or vehicles may be removed by us, and you will be charged for the cost of clearance, transport, and lawful disposal.
9.3 Where we agree to remove unwanted items, these services will be charged separately from standard storage or removal services. We may determine the most appropriate method of disposal in compliance with relevant regulations, including recycling or disposal at authorised facilities.
10. Access to Storage
10.1 Access to our storage facilities is subject to our operating hours and any security procedures we may adopt from time to time. We may require identification or proof of authority before granting access to a storage unit or releasing goods.
10.2 We reserve the right to temporarily restrict access for safety, maintenance, or security reasons. Where possible, we will provide reasonable notice of planned restrictions.
10.3 We may enter your storage unit in certain circumstances, including emergencies, suspected breach of these Terms and Conditions, legal obligations, or to carry out essential maintenance. Where reasonably practicable, we will inform you of such access.
11. Liability and Limitations
11.1 We will exercise reasonable care and skill in providing our services. However, our liability for loss or damage to goods is limited as set out in this section and may be subject to any further limitations stated in our booking confirmation or separate written agreement.
11.2 We will not be liable for loss or damage arising from the following.
Inherent defects or characteristics of the goods, including wear and tear, atmospheric or climatic conditions, or natural deterioration.
Insufficient or improper packing by you or a third party not engaged by us.
Acts or omissions by you or any person acting on your behalf.
Loss of data, digital content, or consequential loss such as loss of profits, income, or business.
Events beyond our reasonable control, such as fire, flood, theft by third parties, vandalism, or acts of God, where we have taken reasonable security and safety measures.
11.3 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable amount taking into account the value of the goods and the charges paid for the services, or such other limit as may be agreed in writing. If you consider that this limitation is insufficient, you should arrange your own insurance.
11.4 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.
12. Insurance
12.1 You are strongly advised to arrange appropriate insurance to cover your goods whilst in storage, in transit, or being handled by us. We do not automatically provide insurance cover for the full value of your goods unless expressly confirmed in writing.
12.2 Any optional insurance services we may offer from time to time will be subject to separate terms and conditions. It is your responsibility to check the scope and limits of any cover offered and to decide whether it is suitable for your needs.
13. Complaints and Claims
13.1 If you believe that loss or damage has occurred, you must notify us in writing as soon as reasonably practicable and, in any event, within any time limit specified in writing or as required by law. Failure to notify within a reasonable time may affect our ability to investigate the claim and may reduce or extinguish any liability we may have.
13.2 You should provide full details of the loss or damage, together with any supporting evidence, such as photographs or inventories. We may require access to inspect the goods or the storage unit.
13.3 Any dispute or complaint will be handled in good faith, and we will seek to resolve it promptly. If we are unable to resolve a dispute by negotiation, either party may consider legal remedies as permitted by law.
14. Termination of Storage
14.1 Either party may terminate the storage arrangement by giving the period of notice stated in the storage agreement or, if not specified, by giving reasonable written notice.
14.2 On termination, you must remove all goods by the agreed date and leave the storage unit in a clean and tidy condition. Any goods remaining after the termination date may be treated as abandoned, and we may exercise our rights to remove, store elsewhere, or dispose of them, subject to applicable law and our rights to recover outstanding charges.
14.3 You remain responsible for all charges and costs incurred up to and including the date on which the goods are removed from our possession and the account is fully settled.
15. Data Protection and Privacy
15.1 We collect and process personal information that you provide in connection with our services in accordance with applicable data protection laws. This may include your name, contact details, payment information, and details necessary to manage your booking and storage.
15.2 We will use your personal information to provide and manage the services, handle payments, communicate with you, improve our operations, and comply with legal obligations. We will take reasonable steps to keep your information secure and confidential.
15.3 You may have rights in relation to your personal data, including rights of access and correction, subject to applicable law. Further details may be provided in our privacy information made available separately.
16. Changes to These Terms
16.1 We may amend these Terms and Conditions from time to time to reflect changes in law, regulation, industry practice, or our services. The updated version will apply to new bookings from the date it is issued or made available.
16.2 For existing storage agreements with ongoing periodic charges, we will provide reasonable notice of any material change that may affect your rights or obligations. Continued use of the storage or services after the effective date of the changes will constitute acceptance of the updated terms.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, including disputes relating to their existence, validity, or termination, unless mandatory law provides otherwise.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.
18.2 No failure or delay by us in exercising any right or remedy provided by these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.
18.3 You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or transfer our rights and obligations to another provider of similar services, provided that this does not materially affect your rights under the Contract.
18.4 These Terms and Conditions, together with any written booking confirmation or separate written agreement, constitute the entire agreement between you and us in relation to the services and supersede any prior understandings, representations, or agreements, whether oral or written.
